Frequently Asked Questions
Can't find what you need? Search our FAQs below or contact our showroom directly.
You can request a quote by clicking the 'Request Quote' button, filling out our online contact form, sending an email to biocarehealthsystems@gmail.com, or contacting us directly via WhatsApp at 0723 835776. We will respond with a formal quotation within 24 hours.
Our main office and showroom is located in Nairobi, Ngara, Chambers Road. We are situated on the Ground Floor of the Githinji Investments Building, directly behind the Makini Herbal Clinic.
Yes, we offer reliable delivery services across all 47 counties in Kenya. For large items like hospital beds and digital X-ray systems, we handle secure transport, assembly, and testing at your facility.
Yes, all our medical equipment and laboratory systems come with a comprehensive manufacturer's warranty, typically ranging from 12 to 24 months. We also offer service level agreements (SLAs) for preventative maintenance.
Absolutely. Our team of qualified biomedical engineers handles the full installation and calibration of all devices. We also conduct comprehensive hands-on training for your laboratory and clinical staff to ensure safe and correct operation.
You can download our complete catalog and brochures directly from the download link pinned in the navigation bar and footer. This allows you to explore our entire range without slowing down your browser experience.